Thank you for choosing Mills Melbourne We appreciate your interest in our products. Here is an overview of our shipping policy:

1. Shipping Methods: We are pleased to inform you that we now offer a single, streamlined shipping method to serve you better. Our priority is to get your order to you as swiftly as possible. Rest assured, we are committed to expediting the shipping process and ensuring your package reaches you promptly. Your satisfaction is our topmost concern, and we aim to provide a seamless and efficient delivery experience. 
   
   
2. Shipping Costs: Exciting news for our customers! We are thrilled to announce that we now offer Free shipping within Australia. We look forward to providing you with an exceptional shopping experience. Thank you for being part of our community! 
   
   
3. Processing Time: Once your order is placed and payment is verified, we require a certain amount of time to process your order. This includes picking, packing, and preparing your items for shipment. The processing time may vary depending on the volume of orders we receive but is typically within 1-3 business days.
   
   
4. Transit Time:  5 to 7 business days
   
   
5. Delivery Time: We take pride in offering our customers a reliable and efficient shipping service. Currently, we provide a single shipping option, which is standard shipping. The estimated delivery time for standard shipping typically ranges from 6 to 10 business days.

Key information

• Order cut off time: 22:00 (GMT+01:00) Central European Standard Time
• Order handling time: 1-3 business days
• Transit Time: 5 to 7 business days
• Estimated Total Delivery Time: 6-10 business days
• Free shipping on all orders to Australia

Our team is continually motivated to expedite the shipping process and get your order to you as fast as possible. While we aim to maintain the estimated delivery timeframe, please keep in mind that these are approximate and may vary due to external factors beyond our control, such as weather conditions or unforeseen delays in transit.

 If you have any further questions or concerns, please don't hesitate to reach out to our customer support email support@mills-melbourne.com

TRACK YOUR ORDER

You can track your order on our website by navigating to our main menu or footer and click on the track your order link. Please paste your tracking number, which you received via email, into the designated box.

MISSING ITEMS PROCEDURE

- Reporting Missing Items: Contact our customer service within 30 days of receiving your package via support@mills-melbourne.com

- Resolution: We will resolve the issue as soon as possible and send a replacement item or offer a refund.

RETURN POLICY

- Returns: Returns are accepted within 30 days of receiving your order. To efficiently serve our customers worldwide, we operate from a central international warehouse in Asia. This allows us to deliver quickly to various locations worldwide and to process returns centrally and efficiently.

- Conditions for Returns: Items must be unused, undamaged, and returned in the original packaging. Personalized items cannot be returned.

- Costs: Return shipping costs are the responsibility of the customer

- Refund: Refunds are processed within 14 days of receiving the return and are refunded to the original payment method.